Frequently asked questions
Quick answers about authenticity, shipping, delivery, returns and payment.
Yes — 100%. Everything is sourced directly from the brands and their official distributors in Korea. Never grey-market.
We ship to 32 countries worldwide. Shipping is calculated by destination at checkout, and it's free on orders over $150.
Orders are packed fresh in Seoul and dispatched within about 24 hours, sent fully tracked. Transit time then depends on your destination — your tracking link shows live progress.
If an item arrives damaged, wrong or missing, contact us within 7 days and we'll make it right. Full details are on our Shipping & Returns page.
Checkout is secure, and the available payment methods are shown at checkout.
You'll receive an order confirmation and a tracking link by email once your parcel ships. If you need help, just contact us with your order number.
Use the contact form, email ysmedco@gmail.com, or message us on Instagram @vioskin_kr. We reply within 72 hours.
Didn't find your answer? Contact our concierge and we'll help right away.